What currency are the prices do I see in the site?
The website detects your location and shows local currency to you. There is also a currency converter that you can manually select the preferred currency.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-25 days.Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Hello@TheSpacePoem.Com.
I have entered an incorrect address what do I do now?
Please email us at Hello@TheSpacePoem.Com and we'll get back to you within 24 hours.
Can I cancel my order?
Yes, please email Hello@TheSpacePoem.Com with your order number.
How can I make returns or exchanges?
For US returns or exchanges, please email Hello@TheSpacePoem.Com with your order number and we'll email you the instructions. Please note that exchange requests must be made within three days of your order’s receipt and orders are shipped back at buyer's expense. Both exchanged and returned items must be in new, unused condition. Both returned and exchanged items should include all Space Poem packaging. All purchases shipped outside of the US are final sale.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to Hello@TheSpacePoem.Com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number. We respond to emails within 1-2 business day.